Terms and Conditons

Custom Printing Terms & Conditions

1. Customer Responsibility for Uploaded Images

By submitting images, artwork, logos, or designs to us for custom printing, you confirm that:

  • You own the rights to the image; or
  • You have written permission from the copyright owner to use it; and
  • The image does not infringe on any copyright, trademark, or intellectual property rights.

We are not responsible for verifying ownership of submitted content.

2. Copyright & Trademark Restrictions

We do not print:

  • Copyrighted characters (e.g. Disney, Marvel, etc.)
  • Trademarked logos (e.g. Nike, Adidas, sporting teams, etc.)
  • Brand names, music artists, movies, TV shows, or merchandise you do not own the rights to
  • Screenshots taken from Google, Pinterest, Etsy, social media, or other websites unless you have proof of licensing
  • AI-generated artwork that imitates a recognisable brand, character, or artist style

If we believe submitted content breaches copyright or trademark laws, we reserve the right to decline the order without liability.

3. Prohibited Content

We will not print designs that contain:

  • Hate speech, racism, or discriminatory language
  • Offensive or defamatory material
  • Explicit sexual content
  • Illegal content
  • Content promoting violence or harm

We reserve the right to refuse any order at our discretion.

4. Photo Quality & Print Results

Customers are responsible for providing high-resolution images suitable for printing.

We are not responsible for:

  • Pixelation due to low-quality files
  • Colour differences between screen and printed product
  • Minor variations in placement, sizing, or colour tone

Proof approval (if provided) must be carefully checked before confirming production.

5. Custom Orders & Refund Policy

Due to the personalised nature of custom products:

  • All custom orders are final.
  • Refunds or exchanges are not offered unless the item is faulty.
  • Approval of proofs confirms acceptance of design, spelling, layout, and colour.

6. Right to Refuse Service

We reserve the right to refuse any design or order that we believe breaches intellectual property laws or does not align with our business values.