FAQ's

What is the difference between vinyl and sublimation printing?

Vinyl printing involves applying a cut or printed vinyl layer onto the surface of an item using heat and pressure.

  • Best for names, simple graphics, bold text
  • Works on cotton, polyester, wood, acrylic and more
  • Slight texture may be felt on the surface

Sublimation printing is a process where ink is infused directly into the material using heat.

  • Best for full-colour photos and detailed designs
  • Works best on polyester fabrics or polymer-coated products
  • No texture — the design becomes part of the item

Why are some products priced differently?

  • Pricing varies depending on:
  • Printing method (vinyl vs sublimation)
  • Material type (cotton, polyester, acrylic, etc.)
  • Design complexity
  • Time required for layout and proofing
  • Quantity ordered

Products requiring full-colour photo printing, complex layouts, or extended design time will be priced accordingly.

We are a design-led studio — our pricing reflects both materials and creative time.

Why does fully custom design cost more than template-based options?

Template designs are pre-structured layouts that we personalise with your details. This allows for faster turnaround and lower pricing.

Custom designs uploaded to us require additional layout development and proofing.

Bespoke design pricing ensures we can dedicate proper attention to your vision while maintaining quality.

Do you offer design modifications?

Yes, we may be able to make small changes such as colour adjustments, minor element changes or text tweaks. Please reach out to us prior to ordering so we can confirm if your request can be accommodated.

How many revisions are included?

Each order includes one small complimentary revision after your initial proof is sent.

Additional revisions may incur a design fee depending on complexity. We will always confirm any additional costs before proceeding.

What happens if I need multiple changes?

We’re happy to help refine your design. If the requested changes exceed the included design time, additional revision fees will apply.

This ensures fairness across all customers and allows us to keep turnaround times consistent.

Why can’t you print copyrighted characters or logos?

We respect intellectual property laws and the work of other artists and brands.

  • We are unable to print:
  • Licensed characters
  • Trademarked logos
  • Brand names without permission

Customers must own or have permission to use any submitted content.

Do you use any stock or sourced images in your designs?

Some design elements used within our products may be sourced from trusted platforms that provide content under Creative Commons licences, public domain, or commercial-use licences.

These may include:

All elements are used in accordance with the relevant platform’s licensing terms.

For content sourced via Canva, elements are:

  • Incorporated into original, customised designs
  • Not used or resold as standalone artwork or downloads
  • Combined with text, layout, and/or other design elements to create a new finished product

This ensures compliance with Canva’s Content Licence Agreement for commercial use.

We take care to respect the rights of original creators and only use content in ways that align with permitted use.

If you believe that any content has been used in a way that does not comply with licensing terms, please contact us as soon as possible so we can promptly review and rectify the matter.

Why do colours sometimes look slightly different in person?

Screen displays vary across devices, and colours can appear differently once printed.

We aim to match colours as closely as possible, but minor variations may occur due to:

  • Screen brightness
  • Material type
  • Printing process

What file type should I upload?

For best results, please provide:

  • High-resolution PNG, PDF or JPEG files
  • 300 DPI where possible
  • Original files (not screenshots)

For business branding, vector files (AI, EPS, SVG) are preferred.

What if my image isn’t high quality?

If we believe your image may not print clearly, we will contact you before production.

We are not responsible for pixelation caused by low-resolution files once approved.

Do you offer refunds on custom items?

Due to the personalised nature of our products, we do not offer refunds for change of mind.

However, your rights under Australian Consumer Law remain protected. If your item has a major fault or differs significantly from the approved proof, please contact us within 7 days of receiving your order.

How long will my custom order take?

  • Proof: 3–5 business days
  • Production: 2-3 business days after approval
  • Shipping time: Calculated at checkout

Peak seasons may extend turnaround times.

Can I rush my order?

Rush orders may be available depending on workload and may incur a priority fee. Please contact us before placing your order.